UNIT 12
WHAT'S THE PROBLEM?
| RESOURCES | DESCRIPTION | REF |
| Lesson CourseBook |
Handling complaints Describing damage |
1 |
| Learn | complaining 1 2 3 4 |
2 |
| explaining |
3 |
|
| dealing with a complaint |
4 |
|
| Listen | how to complain | 5 |
| at a restaurant | 6 | |
| about the company | 7 | |
| idioms | 8 | |
| handling a complaint | 9 | |
| Write | email to complain | 10 |
|
Revision Games |
||
| how to complain | 11 | |
| WorkBook | 6 activities | 12 |
| Videos | LinkingVerbs 4:59 | 13 |
| Complaint 8:47 | 14 | |
| 5UsefulExpressions 8:07 | 15 | |
| HowToComplaintEffectively 2:50 | 16 | |
| LASTtechnique 10:26 | 17 | |
| CustomerServiceBasics 19:11 | 18 | |
| DescribingProblems 3:39 | 19 | |
| Get+AdjOrPastParticiple 5:53 | 20 | |
| Get=Become 4:39 | 21 | |
| LinkingConsonantToConsonant 7:31 | 22 | |
| DailyEnglsihVocabulary12 2:47 | 23 |